Terms & Conditions

Many thanks for participating in this Prize Draw. Each participant in this Prize Draw shall be referred to with “you” below.

Your participation in the Prize Draw is conditional upon your approval of the below terms and conditions.

Ticking ‘yes’ to accept these terms of conditions on the Online Entry Form (defined below) on the Prize Draw Website (defined below) constitutes your approval and consent of the below terms and conditions.

1. THE PROMOTER

   The promotor is: Kazoo Films Ltd (Company Number 15657682) of Hunningtons, 11 The Goffs, Eastbourne, East Sussex, England, BN21 1HA (“Kazoo”, “Promoter”).

2. The Prize Draw

   1. The title of the Prize Draw is “Win a family stay at a castle!” for 2 adults and 2 children under 16 years old (“Family Group”)” consisting of:

      • 2 nights’ lodge accommodation in castle grounds at a castle in Warwickshire, based on sharing a quadruple occupancy lodge (2 adults, 2 children under 16);
      • Castle Admission for 2 Days;
      • Castle Dungeon Immersive Show (may be unsuitable for under 10-year olds);
      • High Ropes Adventure (allow approx. 3 hours);
      • One dinner at Castle Restaurant: provided to the value of £75 per person, including gratuity;
      • Travel allowance of £200 is also included (“Prize Draw”).

   References to the “UK” shall be deemed to be references to the UK, excluding Northern Ireland.

   2. DESCRIPTION OF PRIZE DRAW MECHANIC

      Your participation in the Prize Draw is free of charge. In order to participate, you are only required to download the Lidl Plus App (“Lidl App”), and click on the link to the Online Entry Form (defined below) on the Prize Draw Website (defined below).

      Please see clause 3 below for a detailed description on how to enter the Prize Draw and how to redeem the Prize (defined below).

      You agree that the Prize Draw mechanic description in this 2.2. and clause 3 below constitutes a genuine free entry route to entry into the Prize Draw.

3. HOW TO ENTER

   1. The Prize Draw will run from 00:00 (Greenwich Mean Time) on 22 January 2026 (the “Opening Date”) to 11:59pm (Greenwich Mean Time) on 19 February 2026 (the “Closing Date”) inclusive. All time and date references in these terms and conditions are local UK time (Greenwich Mean Time) and dates.

   2. All Prize Draw entries must be received by Kazoo through the designed online entry form on the Prize Draw Website (“Online Entry Form”) by no later than 11:59pm (Greenwich Mean Time) on the Closing Date. The time stamp on Kazoo’s receipt of the Online Entry Form shall be taken to be conclusive. All Prize Draw entries received after the Closing Date are automatically disqualified.

   3. To enter the prize draw:

      • You need to download the Lidl Plus App (“Lidl App”) from any applicable app store. This is free of charge (subject only to mobile network costs applicable to any data usage by you in so downloading the Lidl App). This charge can be avoided if wifi is being used when downloading the Lidl App.

      • You don’t need to purchase any items on the Lidl App in order to participate in the Prize Draw.

      • On the Lidl App, you will need to locate the Prize Draw where you will be able to click on ‘redeem offer’, following which a pop up will appear with a link to the Prize Draw Website.

      • Participating in the Prize Draw is free of charge and does not require exercise of any skill or judgement.

      • You then need to visit a website run by Kazoo, as follows: www.kazoofilms.co.uk/films/stitch-head/competition (including any sub-URLS or sub-pages, at the discretion of Kazoo) (“Prize Draw Website”).

      • You acknowledge that the Prize Draw Website is run by Kazoo and usage is subject to the privacy policy, cookie policy and general terms and conditions that are linked to on the Prize Draw Website.

      • You acknowledge that participation in the Prize Draw is deemed acceptance of these terms, as well as any relevant third party terms and conditions and policies, such as those by Element London Limited (“Supplier”) (the privacy policy is accessible here: https://element-london.com/element-london-privacy-policy-travel-english/), and participation in the Prize Draw shall be deemed consent to such terms and conditions and relevant policies.

      • On the Prize Draw Website, you need to submit a completed online entry form (stating your full name, email, confirmation that the participant is 18 years or old, and confirmation of the participant’s UK (exc. Northern Ireland) residence, by the Closing Date.

      • For the avoidance of doubt, you (i) do not need to create an account on the Prize Draw Website in order to enter the Prize Draw; but you (ii) do need to download the Lidl App using an appropriate app store and enter such data as required in order to download the Lidl App (which is subject to Lidl’s terms and conditions and privacy policy, linked to in clause 9.1 below).

   4. The Promoter will not accept:

      • responsibility for Prize Draw entries that are corrupted, not successfully completed or transmitted, lost, mislaid, damaged or delayed in transit, regardless of cause, including but not limited to, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, website, computer hardware or software failure of any kind; or

      • proof of transmission as proof of receipt of entry to the prize draw.

   5. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions and any terms and conditions referred to herein.

   6. For help with entries, please contact Kazoo by using the contact form on the Prize Draw Website or, for help with the Lidl App, please contact Lidl please contact: lidlplusrewards@tlcrewards.com and quote Lidl Plus for any assistance or queries.

   7. Please see the Prize Draw Website for a copy of these Prize Draw terms and conditions.

   8. A member of staff of Kazoo will use a randomised computer-based method to draw the name of Potential Winner / Winner (both as defined below). That decision will be final.

   9. The Promoter will send the full name of the staff member using the before-mentioned computer-based method to anyone who writes within one month after the Closing Date of the Prize Draw requesting details of the staff member and who encloses a self-addressed envelope to the address set out in the list of parties above.

4. Eligibility

   1. The Prize Draw is only open to all residents in the UK (excluding Northern Ireland) aged 18 years or over, except:

      1. employees of the Promoter or its holding or subsidiary companies;

      2. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, or of any other organisation professionally involved with the Prize Draw who are professionally connected with the Prize Draw or its administration; or

      3. members of the immediate families or households of (a) and (b) above.

   2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.

   3. There is a limit of one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.

   4. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw.

   5. Within the Family Group, one traveller must be aged 18 or older and two must be under 16 years old; anyone under 18 will require parent or guardian permission prior to travel. The Promoter accepts no liability for anyone travelling without parent or guardian permission.

5. THE PRIZE

   1. The Winner will win:

      • 2 nights’ lodge accommodation in castle grounds on the grounds of a castle in Warwickshire, based on sharing a quadruple occupancy lodge (2 adults, 2 children under 16) with breakfast as well as the following inclusions (“Inclusions”):
      • Castle Admission for 2 Days;
      • Castle Dungeon Immersive Show (may be unsuitabe for under 10-year olds);
      • High Ropes Adventure (allow approx. 3 hours); and
      • One dinner at Castle Restaurant: Provided to the value of £75 per person (“Castle Dinner”), including gratuity.;
      • Travel allowance of up to £200 is also included (collectivey: “Prize”)

   2. The Prize is for 4 people; 2 adults and 2 children under 16 years old, all of whom must travel at the same time with the same itinerary;

   3. At least one traveler must be aged 18 or over; where any travelers are aged under 18, they must have prior parental or guardian permission;

   4. The Inclusions are subject to availability, and where any of the stated Inclusions are unavailable, Supplier will offer suitable alternatives of equal value (Supplier’s determination of what constitutes equal value shall constitute full and final determination and is not subject to negotiation with the winner);

   5. If the Winner is unable to participate in any of the stated activities that are part of the Inclusions, then Supplier will offer suitable alternatives of equal value, alternative activities will be determined by Supplier at their sole discretion; If winner chooses to forfeit any activities then no alternatives will be provided;

   6. For the High Ropes activity (which takes approx. 3 hours), age and weight restrictions will vary by course and will be advised upon booking; the experience is not recommended for those who are pregnant or have neck, back or heart conditions; all children must be accompanied by an adult;

   7. The Castle Dungeon Immersive Show (which is part of the Inclusion) may not be suitable for childre under 10 years old;

   8. This Prize must be booked within 12 months from the date of notification by Kazoo that you have won the Prize Draw and all travel must be completed within that time. If the Prize is not booked/used by the applicable date, it will be deemed forfeited and Kazoo reserves the right to award the Prize to another randomly selected entrant or to forfeit the Prize entirely;

   9. A credit or debit card for incidentals may be requested by the accommodation at check in and therefore at least one of the Recipients must possess and travel with a valid credit or debit card;

   10. Accommodation will be selected by Supplier at their sole discretion;

   11. The Winner must book their own travel to and from the venue (i.e. accommodation provided as part of the Prize). The Winner will receive the Travel Allowance which will be transferred by Kazoo to the Winner’s nominated UK bank account. The Winner is solely responsible for transfers to/from the accommodation provided as part of the Prize and any venues to be visited as part of the Prize (i.e. venues providing the Inclusions, the restaurant etc.);

   12. Apart from 2x breakfasts and the Castle Dinner and the Travel Allowance, no meals, incidentals, gratuities, telephone calls, or any other personal expenses incurred during the trip will be paid for or reimbursed and these will be the responsibility of the Winner;

   13. The Prize also excludes any additional meals and drinks, excursions, attractions, treatments, visas, personal expenses and anything not expressly stated in the prize package;

   14. The Prize is non-refundable and non-transferable;

   15. No cash alternative to the Prize is available;

   16. The Winner and their guests are solely responsible for any necessary insurance in connection with the Prize Draw;

   17. Once the Winner is selected in accordance with these terms, Kazoo will pass on the Winner’s name and email address to Supplier;

   18. Supplier will be in touch with the Winner to coordinate the Winner claiming all further elements of the Prize and Supplier will be solely responsible for all such further steps in connection with the Prize;

   19. The Winner must confirm to Supplier three preferred travel dates in three separate months no later than six weeks prior to the first desired departure date;

   20. Once booked, no changes to the itinerary will be permitted;

   21. The Winner agrees that the trip cannot be taken from 21st December – 4th January (Christmas and New Year), Easter Sunday or any UK Public Holidays;

   22. You will be responsible for ensuring that you and any person travelling with you are available to travel. You and all persons travelling with you must meet all relevant entry requirements including any medical/health screening requirements or similar;

   23. The dates on which the Prize can be used are subject to the Supplier’s confirming availability at the specified locations, and depend on the relevant accommodation not being booked up at the time the Winner wishes to reserve their stay, as well as entrance tickets being available on the desired days of entry by the Winner. There is no cash alternative for the Prize. The Prize cannot be redeemed for a trip from 21st December – 4th January (Christmas and New Year), Easter Sunday or any UK Public Holidays;

   24. The Prize (apart from the Travel Allowance) is supplied by the Supplier and is subject to their terms and conditions. The Promoter reserves the right to replace the Prize with an alternative Prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so;

   25. The Prize is not negotiable, not exchangeable and not transferable. For the avoidance of doubt, if after booking the trip through the Supplier, the Winner can no longer honour it, the Winner can retain the cash element of the Prize (i.e. the Travel Allowance), but the accommodation and entrance tickets to the specified venue will not be subject to change and/or are non-transferable, non-exchangeable and/or are non-refundable. Any add-ons purchased by the Winner are subject to the cancellation and refund policy of the Supplier.

   26. The Winner agreed and acknowledges that from the point at which the Winner has been notified of having won the Prize Draw in accordance with clause 6 below, Kazoo shall pass the Winner’s detail (name(s) and email address) to the Supplier, and the Winner shall solely be corresponding with the Supplier and Supplier shall be solely responsible for making all bookings on the Winner’s behalf;

6. WINNERS

   1. The decision of Kazoo’s staff member nominated by Kazoo to choose the randomised computer-based method of selecting and notifying one participant that they are the Potential Winner (defined below) or, as the case may be, the Winner (defined below), is final and no correspondence or discussion will be entered into in that regard. Kazoo has full discretion in this regard, except that Kazoo needs to comply with the terms of eligibility set out in clause 4 above.

   2. 1. The Promoter will use a randomised method to select one participant (“Potential Winner”) following the Closing Date and will email the Potential Winner (using the email address submitted by the Potential Winner through the Online Entry Form) that they have won the Prize subject to complying with the Claiming Procedure (set out and defined below) (“Potential Winner Email”).

         The Potential Winner has 14 calendar days (from Kazoo having emailed the email address submitted by that Potential Winner via the Online Entry Form; time stamp on Kazoo’s sent email being determinative) (“Claiming Deadline”) to comply with the Claiming Procedure (set out and defined below).

      2. Should the Potential Winner not comply with the Claiming Procedure by the Claiming Deadline, this will be deemed a refusal by the Potential Winner to accept the Prize (“Refusal”) and Kazoo will select another Potential Winner using the same before-mentioned randomised method.

      3. Should the Potential Winner Email bounce or Kazoo receives a ‘delivery failure’ (as such term is commonly understood), then Kazoo is permitted to immediately repeat the steps set out in clause 6.2(a-b). For the avoidance of doubt, Kazoo is permitted to ignore any absence notices, such as an ‘out of office’ or similar message and the time frames and deadlines set out in clause 6.2(a-b) shall not be affected by such messages.

      4. A Potential Winner who has accepted the Prize and has complied with the Claiming Procedure by the Claiming Date shall be referred to as the “Winner”.

   3. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation, Kazoo will, within a reasonable timeframe of the Closing Date announce on the Prize Draw Website that the Prize Draw is closed and that the Winner will be notified shortly.

   4. The Promoter (a) is obliged to confirm the full name of the Winner if the Promoter has been formerly requested to do so; and the Promoter (b) may also provide your name and the details of the Prize to the Advertising Standards Authority.

   5. The Winner hereby consents to the Promoter’s discloser of the Winner’s name and the Prize as set out in clause 6.5 (a) and (b). To the extent possible, and to the extent permitted by the law, the Promoter shall notify the Winner of such request as soon as reasonably possible.

7. CLAIMING THE PRIZE

   1. If you have received the Potential Winner Email you must comply with the below set out steps (“Claiming Procedure”) by the Claiming Deadline. Failure to do so shall result in you no longer being considered Potential Winner (and therefore losing the chance to win the Prize, with no claim to it whatsoever) and Kazoo shall select a new Potential Winner.

      • In order to claim the Prize you must supply the Supplier with your email address and the details of the persons taking part in your trip.

      • You must also supply Kazoo with valid account details in order for Kazoo to be able to transfer the Travel Allowance. Kazoo will first transfer £1 to ensure the account details are correct and you must confirm receipt of this £1 before the Claiming Deadline. Subject to you confirming receipt of the £1, Kazoo will transfer the remaining £199 to the same account details.

      Kazoo confirms that it will not retain your postal address in its records and will delete your postal address as soon as you have confirmed that you have received the Voucher. Your account details will not be retained by Kazoo other than in accordance with its usual accounting procedures.

   2. The Prize may not be claimed by a third party on your behalf.

   3. The Promoter will make all reasonable efforts to contact the Potential Winner, using the email address submitted by you on the Online Entry Form. The Promoter accepts no responsibility if the email address is not correct or if there has been a delivery failure (or if the Promotor’s email is not seen by you, in your spam folder, etc.)

   4. The Promoter does not accept any responsibility if you are not able to take up the Prize and/or do not supply Kazoo with the information it requires in order for you to claim the Prize.

      • A valid credit or debit card will be required for security deposit purposes when checking into the hotel accommodation that is part of the Prize (i.e. the accommodation for the Family Group of the Winner).

      • Following acceptance of the Prize by the Winner (in accordance with the procedure set out in these terms), the Promoter shall pass on the Winner’s name and email address to Supplier and Supplier shall, from that point onwards, be responsible for all communications with the Winner in relation to the Prize, including any required liaising with the accommodation and activity providersin connection with the Prize.

8. LIMITATION OF LIABILITY

   Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

   You agree that, should you win the Prize Draw, travel to and from the relevant venue as well as any actions or activities related to you having won the Prize Draw are at your own risk and the Promotor accepts no liability for any damage, personal injury or death occurring as a result of travel to and from prize location and/or any related activities.

   You further agree that, should you win the Prize Draw, entrance to the specified venue is subject to the Supplier’s venue’s terms and conditions and the Promoter accepts no liability for any loss, damage, personal injury or death occurring as a result of (a) entering and/or staying at the specified accommodation, and (b) being refused entry to the activity venue for any reasons.

   You further agree that, should you win the Prize Draw, travel to/from the venue is subject to the applicable carriers’ terms and conditions, and the Promoter accepts no liability for any loss, damage, personal injury or death occurring as a result of (a) travelling or, (b) should travel be refused by the applicable carrier(s) in accordance with its terms and conditions, or attempting to travel. For the avoidance of doubt, should any applicable carrier refuse to allow you to travel, the Promotor accepts no liability.

9. DATA PROTECTION AND PUBLICITY

   1. Kazoo will only process your personal information as set out in the privacy policy linked to on the Prize Draw Website, subject to your personal information only being stored by Kazoo until a Winner has been announced or, if you are the Winner, for as long as reasonably needed by Kazoo for Kazoo to be able to comply with these terms and conditions, unless you confirmed on the Online Entry Form that you want to subscribe to Kazoo’s newsletter which is also subject to the privacy policy linked to on the Prize Draw Website.

   2. Lidl will process your personal information as set out here: https://www.lidl.co.uk/c/lidl-plus-privacy-notice/s10023377?salesChannel=02 and usage of the Lidl App is subject to Lidl’s terms and conditions, which can be accessed here: https://www.lidl.co.uk/c/lidl-plus-terms-of-use/s10025414?salesChannel=02 and Kazoo accepts no liability for any breaches by Lidl of its privacy policy and terms and conditions.

   3. Supplier will process your personal information as set out here: https://element- london.com/element-london-privacy-policy-travel-english/

   4. When entering the Prize Draw, entrants will be invited to opt in to receiving marketing from Kazoo. If entrants choose to opt in, their details will be retained by Kazoo for the purposes of marketing (which may include activities such as passing on information about deals, offers and promotion codes from Kazoo).

   5. For the purpose of delivering the Prize to the Winner, limited personal data (i.e. Winner's full name) will be passed by the Supplier to accommodation and travel suppliers with whom the Prize is booked. The privacy policies of these suppliers will be provided to the winner prior to booking.

   6. Upon entry to the applicable venue(s) and accommodation that form part of the Prize, the terms and conditions of the operators of those venue(s) and accommodation apply.

10. GENERAL

    1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.

    2. The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.

    3. The Promoter reserves the right to reject any entry, withhold any Prize and disqualify you from the promotion, if the Promoter reasonably suspects you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty, without limitation, through multiple computer-generated entries, or otherwise fraudulently falsifying data or acting fraudulently or dishonestly in the Promoter’s opinion. Entries must be made personally. Entries made through agents/third-parties, bulk entries or automated entries are invalid.

    4. If there is any dispute about the receipt or validity of any aspect of the Prize Draw, this will be decided by the Promoter.

    5. The Promoter’s decision regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.

    6. The Promoter is not responsible for any third-party acts or omissions.

    7. The Promoter reserves the right to cancel or amend this Prize Draw due to events or circumstances arising beyond the Promoter’s control.

    8. The Promoter reserves the right to amend these terms and conditions at any time. Revised terms and conditions will be available at Prize Draw Website. It is your responsibility to keep up to date with any such changes.

    9. The Promoter cannot and does not guarantee that claiming the Prize will be free from disruptions, failings, or cancellations. The Promoter is not and shall not be liable for such disruptions, failings, or cancellations unless they are caused by the Promoter’s negligence.

    10. Entry to this Prize Draw shall constitute your acceptance of these terms and conditions and your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. These terms and conditions prevail in the event of a conflict or inconsistency with any other communications, including advertising or promotional materials.

    11. These terms and conditions are governed by the laws of England and Wales. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts of England and Wales.